Hesselink Coffee since 1885
Delicious coffee is something everyone should be able to enjoy. Hesselink Coffee has been in existence since 1885 and delivers its coffee directly to customers in the hospitality industry, retail, workplaces, or homes. Customer experience is a top priority for Hesselink, and that's why the coffee delivery process must be well organized.
The key to successful coffee delivery starts with efficient routes. You want to avoid drivers zigzagging through cities and relying heavily on memory. Hesselink searched for the best route planner in the market and found RouteLogic.
The RouteLogic app runs on the onboard computer of the vehicles, ensuring that drivers are always aware of their delivery route. In the office, they can track the driver live and make adjustments if necessary. RouteLogic also provides drivers with insights into how long they are on the road and when they will finish their route. This brings peace of mind to the drivers.
Through integration with Exact Globe and RouteLogic, orders are automatically imported, and with the press of a button, a perfect delivery route is calculated across all vehicles. Customers are informed via SMS and email about the timing of their delivery.
"We aim to provide high service, and therefore, we consider customer contact very important. Now that we use RouteLogic, our customers are extremely enthusiastic, and we receive nothing but 5-star reviews."
Tom ten Dolle - Operational Manager, Hesselink Coffee
Hesselink Coffee shares more about the collaboration with RouteLogic in the video below:
