Delivering large and heavy parcels with RouteLogic
Delivering large and heavy parcels involves several challenges. Communication with the customer, planning, delivery service and suitable transport are some of the challenges you face when delivering large and heavy parcels. The solution? RouteLogic!
Starting your own delivery service
Delivering heavy, large or fragile orders can be a challenge. Especially when you outsource the orders to third parties, here you have no guarantee that the orders will arrive undamaged. When you need to deliver heavy or fragile orders, one option is to deliver them yourself. This of course entails extra costs, but in the long run it can actually be cost-saving. In addition, delivering yourself provides flexibility and is an advantage if you need to provide service on site. When you need to provide installation, it is nice to have your own staff at the door. This gives you more control over the brand experience, gives a familiar feeling to the customer and ensures recognition.
Customer communication
Communication with the customer when delivering large and heavy parcels is a crucial part of the delivery process. With time period delivery, your customer knows in which time period the parcel will be delivered, minimising the risk that the customer is not at home. And that's not all, with track-and-trace from RouteLogic, the customer stays informed about what time the delivery driver is at the door, which is ideal. In addition, it is possible to provide real-time information about any delays to the customer.
Providing extra service
When delivering heavy packages, your delivery people often provide extra service, as furniture or other heavy packages have to be brought in. The delivery person therefore takes extra time for such a delivery route. You don't have to worry about this, with RouteLogic it is possible to indicate a service time per order. This is included in the planning, so that the planning for the assignments remains feasible.
The right transport
Large and heavy parcels do not always fit into a standard van. A reason to start delivering yourself! By delivering yourself, you are in control of the transport. This ensures that the parcels fit in the van, and not only that. RouteLogic takes into account the vehicle capacity, so the load factor of your orders is optimal! Because you have the transport in your own hands, you are also responsible for the planning, communication and service.
